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FFAST - We Make Buying Comics Fast, Fun and Simple, Too!

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FFAST HOUSE KEEPING RULES

This page answers many of the most common questions asked by FFAST customers—especially first-timers. If you have any questions not covered here, please feel free to call or write us. To call, dial 781-769-0387. You may also FAX us at 781 769 0387.

To write, send to:

New England Comics FFAST
732 Washington St
Norwood, Ma 02062

Office Hours: Mon-Fri 10AM to 6 PM.The FFAST staff is on hand to answer phone calls "live" Monday through Friday from 10 AM to 6 PM Eastern Standard Time. (Sometimes earlier; sometimes later.) After those hours and on weekends and holidays, our answering machine will take your calls. Please give us your name and customer number and the details of your inquiry. If you want a return call, also leave your phone number, with area code and the best time to reach you.

 

ORDER DEADLINES
POSTAGE RATES
DISCOUNTS
DIAMOND PREVIEWS
SALES TAX
HOW TO READ YOUR FFAST INVOICE
LATE ITEMS & BACK-ORDERS
CANCELLING BACK-ORDERS
DISCOUNT ADJUSTMENTS ON CANCELLATIONS
YOUR CUSTOMER & ORDER NUMBERS
USING YOUR LABELS & ENVELOPES 
ADDING SUPPLEMENTS & BACK ISSUES
SUPPLEMENT ONLY ORDERS NOT ACCEPTED
POST OFFICE VS. UNITED PARCEL SERVICE (UPS) 
INSURANCE
FOREIGN POSTAGE FOR SUPPLIES
ORDERING ONLINE
ORDERING BY FAX
PHONE, FAX & E-MAIL 
DAMAGED COMICS
MILITARY & FOREIGN ORDERS
LATE ORDERS IN GENERAL
QUANTITY LIMITS ON ORDERS
SPECULATION 
MULTIPLE COPY PURCHASES 
MATURE & ADULT COMICS
SHIPPED IN ORDER RECEIVED 


ORDER DEADLINES

The "ORDER DEADLINE" for a FFAST month is the date by which you should get your order in to us to maximize your chance to get everything you order. NEC has a special stock for FFAST orders and we also draw upon the inventory of our seven stores to fill FFAST orders. Orders placed by this date are almost always assured to receive every single item ordered. Of course, the earlier the better is always a good thing to remember, particularly when ordering high-demand and "hot" comics.

Orders placed with us AFTER the ORDER DEADLINE will still be accepted (up till the FINAL DEADLINE) but while we will try our best we can't always be sure to fill everything ordered. We will try very hard, however!

The
"FINAL DEADLINE" is the date on which we generally "close out" a FFAST month and stop accepting orders for that month. However we have been known to extend this date and even accept orders after this date, in our never-ending quest to keep customers happy! If you want to place an order well after the FINAL DEADLINE you might want to call first to confirm that we can fill all or most of it.

For more about "late orders" also please read LATE ORDERS IN GENERAL below.


POSTAGE RATES

The postage amount depends on whether you want your comics shipped MONTHLY (once at the end of the month), BI-WEEKLY (twice, some at mid-month and the rest at month-end), or WEEKLY (a shipment each week - usually four shipments). Sorry, at this time MONTHLY shipments are available for FOREIGN customers (this includes Canada and Mexico). Here is a summary of our postage rates:

FFAST Shipping Options

Domestic:

1. Standard Shipping $7.50: This cost covers all orders for any and all items available to order via FFAST. Shipping via UPS, includes email notification and shipment arrival for all customers with valid email address which includes a tracking number. Items are shipped in sturdy boxes or padded envelopes for secure delivery. Highly recommended for all domestic shipments large or small. Note: P.O. Box customers cannot receive orders via UPS. The order will be directed for Post Office delivery at fastest possible speed available for the $7.50 shipping fee.

2. Priority Mail Shipping $5.00: Valid for all domestic orders of 1-12 comics, 1-4 trade paperbacks, or any acceptable combination of comics and trades. Shipped via USPS, does not include shipment notification nor tracking number. Shipped in standard USPS Priority Mail envelope. Recommended for prompt fast delivery of small domestic orders. This option is NOT available for orders that include toys, statues, posters, t-shirts, supplies, over-sized magazines, or any other 3D items. Orders including said mentioned items must chose Standard shipping option. Option available for both street and P.O. Box addresses.

3. Media Mail Shipping $4.00: Valid for all orders of 1-12 comics, 1-4 trades, or any acceptable combination of comics and trades. Shipped via USPS and does not include shipment notification nor tracking number. Recommended for small domestic orders for those who wish to save money and do not wish speedy delivery. Not recommended for orders of expensive comics or trades, nor for anyone requiring faster delivery of their order. Order will ship in either NEC box or padded envelope for secure delivery. This option is not available for orders that include toys, statues, posters, t-shirts, supplies, over-sized magazines, or any other 3D items. Orders including said mentioned items must chose Standard shipping option. Option available for both street and P.O. Box addresses.

Foreign:

1. Global Priority Mail $12.00: Available for orders of 1-12 comics, 1-4 trade paperbacks, or any acceptable combination of comics and trades. Shipped via USPS does not include shipment notification nor tracking number. Highly recommended for delivery of small orders around the globe. This option is not available for orders that include toys, statues, posters, t-shirts, supplies, over-sized magazines, or any other 3D items. Orders including said mentioned items must chose Standard Foreign shipping option. See Foreign shipping chart for further information on foreign shipping charges.

NOTE: In any or all cases should we determine that the shipping choice selected is incorrect for the type of order placed (domestic or foreign), New England Comics reserved the right to correct the order to the appropriate shipping option and bill accordingly.

Country Monthly Bi-Weekly Weekly
USA $7.50 $12.00 $20.00
 
Canada/Mexico Monthly
$0.01 - $100.00 $12.00
$100.01 - $199.99 $15.00
$200.00 - $499.99 $25.00
$500.00 or more. $35.00
 
Foreign Orders Monthly
$0.01 - $100.00 $18.00
$100.01 - $199.99 $30.00
$200.00 - $399.99 $60.00
$400.00 - $749.99 $95.00
$750.00 or more. $175.00

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DISCOUNTS

FFAST orders receive a discount based on the sub-total! The more you spend, the more you SAVE! Look at our discount scale and compare!

Order Sub-Total Discount
$0.01 - $25.00 $0.00
$25.01 - $35.00 $2.00
$35.01 - $40.00 $3.00
$40.01 - $50.00 $4.00
$50.01 - $60.00 $5.00
$60.01 - $70.00 $7.00
$70.01 - $80.00 $8.00
$80.01 - $90.00 $9.00
$90.01 - $100.00 $10.00
$100.01 - 125.00 $12.00
$125.01 - $150.00 $16.00
$150.01 - $175.00 $20.00
$175.01 - $200.00 $25.00
$200.01 - $250.00 $30.00
$250.01 - $300.00 $45.00
$300.01 - $350.00 $60.00
$350.01 - $400.00 $75.00
$400.01 - $450.00 $90.00
$450.01 - $500.00 $105.00
$500.01 - $600.00 $150.00
$600.01 - $700.00 $175.00
$700.01 - $800.00 $200.00
$800.01 - $900.00 $225.00
$900.01 - $1000.00 $250.00
OVER $1000.00? REQUEST A QUOTE!

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DIAMOND PREVIEWS

We offer Diamond Previews each month. If you order a copy of Diamond Previews before the guaranteed deadline each month we will mail it out to you separately via “Priority Mail”. This will allow you about 2-3 weeks to return the order form to us if there are any items you wish to order. Howerever, if you order a copy of Diamond Previews and your order is received after the guaranteed deadline we will just ship it along with the rest of your order. Orders must be in our hands with payment in full by the specified “Previews” deadline each month. Also it is very important that you send the order in on the short order form which usually appears on page 12 of each issue. Diamond Previews and the Adult supplement appear as the last two items in the “Also Due” section on each month’s FFAST order form. We are setting up Diamond Previews orders as “OTHER” items. Each month some of the “Previews” items will be shipping. However if not all items due out for the current month have been published yet, we will ship any portion of your “Previews” order that is available. Any outstanding items will ship when they become available either with your next FFAST order or as a backorder. The obvious problem with this is that all “Previews” orders have been input as one lump sum as “OTHER”. As long as you have outstanding items from any particular “Previews” order we will book the “OTHER” total for that order out of part one of your invoice so that it will continue to appear in part two of your invoice until the order has been fully completed and shipped.

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SALES TAX

This applies to MASSACHUSETTS residents only! We have made it easier for you to identify which items on the FFAST order form are taxable. Items which are taxable will now be noted with “$” to the right of the item’s total line. If you order any of these items you must add up their total and then calculate the 6.25% Sales Tax. ) This amount must then be included on the sales tax line of the totals page of the FFAST order form.

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HOW TO READ YOUR FFAST INVOICE

This is the computer printed form that has been packed with your FFAST order. Here’s how the FFAST order confirmation form works: Part 1 lists everything included with your package. These are all the items that have been published during the month you ordered. Part 2 lists items you ordered which have not come in by the FFAST shipping deadline for the current month. If your order was filled completely, a message to that effect appears in Part 2. If not, we list the late items here so you know we have on record the fact that you ordered these comics. We will keep that information on file and when the comics are published they will be automatically shipped with your next FFAST order. When that order ships, you get a second order confirmation that will update your “back order” from the previous month. PART 3 contains information on adjustments and corrections that we had to make to FFAST orders. If your order required NO adjustments, PART 3 will say that.

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LATE ITEMS & BACK-ORDERS

Let’s assume you’re a FFAST customer who has ordered from us before. Then, it’s possible that one or more comics you ordered in a previous month did not come out on time. That means they were LATE. We’ve kept track of these comics in our computer. If they came out during the current month they’ve been included with your FFAST shipment and they are listed in PART 1 of your order confirmation. This is why we list the order month in this section. This tells you during what month the comic was originally ordered. Late items that remain unpublished are listed in PART 2 of your order confirmation. These items will continue to appear in PART 2 until (A) they are published and appear in PART 1, or (B) they are canceled, in which case you will receive a credit under PART 3 of the form. What happens if a comic you ordered is late and you do NOT intend to order from the FFAST service in the subsequent month? Well, we hope that all FFAST customers will be with us from each month to the next so they don’t miss out on anything! But if you do decide not to place a FFAST order for a subsequent month, we will automatically send out the remainder of your FFAST order as soon as ALL items come in. Also we won’t charge you any extra postage for the final shipment. Of course, if you continue ordering FFAST every month, you won’t have to wait until your entire order is completed. We will send whatever has come in with your next regular shipment.

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CANCELLING BACK-ORDERS

Finally, what if you get tired for waiting for late comics from a previous FFAST month? Well, you can contact us anytime and cancel your order for an overdue comic. If you do so, you can request a refund or a credit.

IMPORTANT NOTE: When you contact us, some of the late arrivals may be sitting in your subscription folder waiting for the next shipping date. We will expect that you will accept these items since they are available at the time you contacted us. What we will do then is to ship these items to you and issue you a credit for the balance of the items remaining from your order which is still late.

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DISCOUNT ADJUSTMENTS ON CANCELLATIONS

If we issue credit for an item we can’t fill, a credit certificate is issued. When the credit certificate is issued, it is adjusted for ANY discount you’ve received on the original order that included that item. Example: assume we are unable to fill your order for a $2.00 comic which you ordered in March. Your March order totaled $50.00 so you got a $5.00 discount- that’s 10% off. The credit certificate issued for this comic will be $2.00 less 10%= $1.80.

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YOUR CUSTOMER & ORDER NUMBERS

Every person who orders from FFAST is assigned a six-digit CUSTOMER NUMBER. Domestic customer numbers start with a “1” or a “2”, Canadians with an “8” and other foreign with a “9”. Your customer number will appear on labels, invoices and other forms directed to you. Every ORDER you send in to us is assigned an 8-digit ORDER NUMBER. This number is NOT the same as your customer number. Your customer number is always the same while your order number differs from order to order. All orders placed in 2005 start with the letter “F”. In 2006 they start with “G”. Knowing your customer number is useful in communicating with us about your orders. Knowing the specific order number you have a question about is also a good idea. But if you don’t know either number we can look you up by Zip Code and your last name.

USING YOUR LABELS & ENVELOPES 

Please try to use the pre-printed computer labels on your FFAST order form. This will speed up the prossessing of your order and reduce the chance of error. If any information on the label is wrong, please make corrections on the label so we can fix our records. You may use these labels for any correspondence with FFAST. If you don’t have any labels, please be careful to print your name and address information! Be sure to let us know if you have placed a FFAST order with us in the past. That way we can be sure to include late comics leftover from previous orders when your new order ships! It also helps a lot if you use the pre-addressed FFAST envelopes in sending us your order. This allows us to “set up” FFAST orders very quickly and this is important-- especially if you order close to the deadline. Note that these envelopes are NOT postpaid! You still have to place postage stamps on them.

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ADDING SUPPLEMENTS & BACK ISSUES 

As explained in the FFAST instructions and on the FFAST order form, you may add orders for back issue comics and other items to your current FFAST order. These items will be shipped at the same time as your FFAST order and you won’t pay any extra postage.

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SUPPLEMENT ONLY ORDERS NOT ACCEPTED 

We can NOT accept orders for supplements ONLY. To order supplemental items, you MUST submit a "regulation" FFAST order. "Regulation" means that the order meets our MINIMUM ORDER requirements by ordering $15.00 or more of items listed on the FFAST order form. Note that this minimum SEPTMBER be met by ordering all SUPPLIES since supplies do appear on the FFAST order form. We WILL accept orders for SUPPLIES only (or for SUPPLIES + SUPPLEMENTS) as long as they meet the MINIMUM ORDER requirement.

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POST OFFICE VS. UNITED PARCEL SERVICE (UPS) 

Our experience has shown us that both the Post Office and UPS offer very reliable and compatible delivery service on FFAST orders. We must ship all orders going to PO boxes, APO/FPO, and all foreign countries via the Post Office because UPS will not deliver to most of these locations. We will also ship all orders to Alaska, Hawaii, Puerto Rico, and any other U.S. property outside the continental U.S. via the Post Office. For larger domestic orders we usually prefer to use UPS. However for most orders under five pounds we now prefer to ship via Post Office using "Priority Mail". The bottom line is that we will use our best judgement as to how to get your order to you the quickest and most secure way.

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INSURANCE

We now use U-PIC (Universal Parcel Insurance Co.) for all U.S. and foreign related orders. This includes all P.O. Boxes, APO/FPO, and any U.S. property outside the continental U.S. This coverage is now offered as part of the basic shipping charge. Foreign Customers note: NOT all countries are eligible for this insurance.

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FOREIGN POSTAGE FOR SUPPLIES

Customers outside the United States must add extra postage when ordering supplies. Customers from Canada and Mexico must add 25% to the cost of the supplies. Customers in other foreign countries must add 50% to the cost of the supplies. This addition is made at the end of the SUPPLY section on the Supplies order form.

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ORDERING ONLINE 

Customers with access to a computer and a modem may transmit their orders to us via "e-mail" at this e-mail address:
ffast@newenglandcomics.com

To send your order, simply list the items you want in the same order as the FFAST order form. Be sure to take your discount and add postage as shown on page 4 of the form. If you are ordering "Mature Reader" material, you MUST include the Age Statement as with a written order. Include your full credit card information and transmit to our address. You will receive confirmation by return e-mail and snail mail. Also please visit our web site at: http://www.newenglandcomics.com

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ORDERING BY FAX

We welcome orders by fax or phone. Customers who pay by the page have asked us if they need to transmit the entire FFAST form. While we like to receive the entire form for easy processing, it is not required. To save faxing costs, you may copy only what you want to order onto a blank sheet. But, please be sure to keep the items in the same order as the FFAST form. Do not forget to include your full name and address, discount, postage, credit card information and the Age 18 Certification if needed. If you are using a credit certificate with your order, we will need the certificate number and the amount. Fax # (781) 769 0387

PHONE, FAX & E-MAIL 

If you are using a credit certificate with your order, we must receive the credit certificate from you by mail. You may certainly place your order by phone, fax or e-mail and we will start processing it immediately. (Just tell us the certificate number and the amount.) But before the order ships, we need to have the credit certificate in our hands to cancel it.

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DAMAGED COMICS

Well, since nobody’s perfect, it is possible that UPS or the Post Office might mishandle a package on its way to you and you’ll receive a damaged comic in that order. It’s rare but it can happen! But you can rest assured that the NEC FFAST service will take care of it for you. We’ll be happy to exchange the damaged item for a flawless copy. But you have to follow this simple rule: NOTIFY US BEFORE RETURNING THE DAMAGED ITEM! You can call after hours and leave us a message telling us your name, number and what was damaged on the comic involved. We may also have special instructions for you about how to send the item back to us. If you just mail it back to us, we could sell out by the time your package reaches us. Also, most importantly, if you notify us FIRST, we will refund your return postage. Fair enough?

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MILITARY & FOREIGN ORDERS

We understand that it is not always possible for our overseas customers to make the FFAST deadline because of how slow the mail can be. APO, FPO and foreign customers are assured that we will be very lenient in enforcing the order deadlines for your order. We understand that circumstances beyond your (and our) control may make it difficult for you to make every FFAST deadline. Simply mention with your order that you received the materials late and we will accept the order.

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LATE ORDERS IN GENERAL

As we mentioned above, we always try to fill even late orders 100%. Generally, NEC is very lenient with late FFAST orders. We consider the business of FFAST customers to be very important and we’ll do everything possible to fill your order at the original prices listed in the FFAST forms. If you’re sending in your FFAST order late because of receiving your newsletter late or for some other good reason, please let us know. In that case, subject to availability of product we’ll always accept your FFAST order even if it is late.

Due to the way comics are distributed it has been harder for FFAST to obtain “reorders” of comics needed to fill your orders. Remember, we have to make educated guesses as to what issues customers are going to order. When we UNDER-ESTIMATE your interest in a particular publication the only way we can get more copies is to put in a late reorder with our distributor. Reorders have always been “chancy”. In the current tight economy publishers have cut their print runs, which makes reorders hard to get. So we STRONGLY encourage you to place your orders early to get everything you want.

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QUANTITY LIMITS ON ORDERS

We should make special note to customers who like to order multiple copies of hot comics. Anyone wanting 3-10 or more copies of a comic book should try to order VERY early, a month in advance of the expected date of the publication is a good idea. Large orders like this can take us by surprise which means that we can’t always guantee your order. That is even if you meet the usual “guaranteed” deadline. This is frankly because we try to make our supply cover as many customers as possible. We’d rather supply ten different customers with one copy each than one customer with ten copies.

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SPECULATION 

Another problem area involves speculation. On rare occasion we receive orders for large quantities of some particular “hot” comic: between 25 and 1,000 copies. 99% of the time we can fill these completely. But sometimes, these orders are for hot comics and they are placed one or two days before the deadline. The purpose of NEC’s FFAST service is to satisfy the demands of comic readers, we will not guarantee orders of this sort. We will make every effort to fill these orders completely, but they will not be subject to our guarantee policy even if they are placed before the guaranteed order deadline.

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MULTIPLE COPY PURCHASES 

We should make special note to customers who like to order multiple copies of hot comics. Anyone wanting 3-10 or more copies of a comic book should try to order VERY early, a month in advance of the expected date of the publication is a good idea. Large orders like this can take us by surprise which means that we can’t always guantee your order. That is even if you meet the usual “guaranteed” deadline. This is frankly because we try to make our supply cover as many customers as possible. We’d rather supply ten different customers with one copy each than one customer with ten copies.

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MATURE & ADULT COMICS

Almost everything we carry on the FFAST subscription service form is suitable for general audiences. However, the comics medium is a developing one and some publishers are bringing out product intended for an older readership. NEC will mark such comics in the Newsletter’s coming Attractions listings as “Mature readers” and “Adults Only”. Customers ordering this material are required to sign a statement on the FFAST order form certifying they are 18 or older, or, if under 18 obtaining a parent or guardian’s signature approving the purchase. For more details, please see IMPORTANT NOTE at the beginning of the Newsletter Coming Attractions pages and the FFAST order form.

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SHIPPED IN ORDER RECEIVED 

In our continuing quest to get orders out fast, FAST and more FFAST, we ship orders in the same order as received. Orders will be shipped out in batches as follows:

(A) Orders received thru the 7th of the month.
(B) Orders received from the 8th thru the 15th.
(C) Orders received from the 16th thru the 23rd.
(D) Orders received from the 24th thru the deadline
(E) Orders received after the FFAST deadline.

All orders in Group (A) will go out before any in Group (B), etc. This is the only fair way and it serves as more encouragement to order early. For example: early birds who fall into Group (A) will be shipped out usually by the Monday after the FFAST deadline and most by the end of the week. That’s FFAST!

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Subject to the usual FFAST
Terms & Conditions.

 

Contents of this website copyright 2016 New England Comics